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CONTACT US

We're here for you. Say hi!

Thank you for your interest in Monica Place.

 

If you have an inquiry and would like to get in touch, please fill out the contact form to the right and we will respond to the email address provided.

 

We do our best to reply to all inquiries quickly, but response times can not be guaranteed. If you need more immediate help, please call our Waterloo office at 519-743-0291 and speak to our reception staff. If you are experiencing a crisis, please review our Crisis Phone List.

Contact Us

Our Locations

Monica Place Waterloo

Phone

519-743-0291

 

 

Address

231 Herbert Street
Waterloo, ON 

N2J 1V1

Hours

Staffed 24 Hours

Monica Place Cambridge

Phone
519-624-0481

 

 

Address
150 Ainslie St. N
Cambridge, ON

N1R 3P5

Hours
Call for information

We are excited to offer two wonderful locations. Programming at our Waterloo and Cambridge locations does differ. For more information, review our program information or contact us today. 

Follet - Monica Place Scholarship

This award is in memory of Mary and Michael Follett.

Both were deeply committed to the mission of Monica Place for Pregnant and Parenting  Youth.

 

This award is presented annually in June to young women who we have supported in the past or present and who are currently enrolled in a post-secondary program.

 

To Apply

 

Provide to Executive Director:

·      A letter outlining your education goals and your reason for applying for the scholarship

·      Confirmation of your post-secondary programme

·      Completion of Reference Form (available online or from staff) from someone that has known you for a minimum of two years

Complaints Process

Persons supported by Monica Place and members of the public have access to a Complaint Process if they have a concern about any aspect of our services. Complaints may be made verbally or in writing.

General Complaints

If you would like to make a written complaint, you can send it by mail to 231 Herbert St, Waterloo, ON N2J 1V1, or you can email us your concerns at monica@monicaplace.ca

Complaints from Persons We Support

The first step in addressing a complaint would usually be to talk to staff. If this does not resolve your complaint, or if you do not feel comfortable discussing the issue with staff, you can bring your complaint to another trusted member of Monica Place’s Management Team, (i.e., Manager of Residential and Community Support or Office Manager).

If you are still unsatisfied with the handling of your concern, you can direct your complaint to the Executive Director. This can be done by calling 519-743-0291 or by email at jenniferb@monicaplace.ca

If you have spoken with our Executive Director and are not satisfied, please fill out the form below. You will be contacted by our Board of Directors within 48 hours.

 

Only fill out this form if you have been in contact with our Executive Director, and are unsatisfied with the response or action provided. Your complaint will be sent directly to the Monica Place Board of Directors by filling out this form.

 

Contact the Board of Directors