Monica Place Waterloo (519) 743-0291

Sumbit a complaint to the Board of Directors

Complaints from Persons We Support

Do you have a complaint about the service you are receiving at Monica Place? Complaints may be made verbally or in writing. Please follow the steps below:

Try talking to staff.  If you do not feel comfortable discussing the issue with staff or your complaint is not resolved, you can bring your complaint to a trusted member of Monica Place’s Management Team.

Your complaint will be acknowledged within 24 hours.

Still unhappy? you can direct your complaint to the Executive Director by calling 519-743-0291 or by email at

If you have already completed the two steps above, and received unsatisfactory assistance please fill out the form below. You will then be contacted by the board of directors within 48 hours.

Contact the Board of Directors