Monica Place Waterloo (519) 743-0291


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Thank you for your interest in Monica Place.

If you have an inquiry and would like to get in touch, please fill out the contact form and we will respond to the email address provided.

We do our best to reply to all inquiries quickly, but response times can not be guaranteed. If you need more immediate help, please call our Waterloo office at 519-743-0291 and speak to our reception staff. If you are experiencing a crisis, please review our Crisis Phone List.


Monica Place Waterloo

Monica Place Cambridge


This award is in memory of Mary and Michael Follett.

Both were deeply committed to the mission of Monica Place for Pregnant and Parenting  Youth.

This award is presented annually in June to young women who we have supported in the past or present and who are currently enrolled in a post-secondary program.


To Apply

Provide to Executive Director:

·A letter outlining your education goals and your reason for applying for the scholarship

·      Confirmation of your post-secondary programme

·      Completion of Reference Form (available online or from staff) from someone that has known you for a minimum of two years


Persons supported by Monica Place and members of the public have access to a Complaint Process if they have a concern about any aspect of our services. Complaints may be made verbally or in writing.

General Complaints

If you would like to make a written complaint, you can send it by mail to 231 Herbert St, Waterloo, ON N2J 1V1, or you can email us your concerns at

Complaints from Persons We Support

Do you have a complaint about the service you are receiving at Monica Place? Complaints may be made verbally or in writing. Please follow the steps below:

Try talking to staff.  If you do not feel comfortable discussing the issue with staff or your complaint is not resolved, you can bring your complaint to a trusted member of Monica Place’s Management Team.

Your complaint will be acknowledged within 24 hours.

Still unhappy? you can direct your complaint to the Executive Director by calling 519-743-0291 or by email at

If you have already completed the two steps above, and received unsatisfactory assistance please contact the board of directors by clicking the button below. You will then be contacted by the board of directors within 48 hours.